This guide walks you through how to change internet on Ring Doorbell with clear, easy-to-follow steps. Whether you’ve moved, upgraded your router, or need to reconnect, we’ll help you get your device back online fast and securely.
Key Takeaways
- Changing Wi-Fi on Ring Doorbell is simple using the Ring app and your device’s setup mode.
- Always ensure your new network meets Ring’s requirements—2.4 GHz band, strong signal, and WPA/WPA2 security.
- Reconnecting may require removing and re-adding the device in some cases, especially after a router change.
- Keep your Ring app updated to avoid compatibility issues during setup.
- Test your connection after switching networks to confirm live view, motion alerts, and two-way audio work properly.
- Use the Ring Chime or Chime Pro to boost Wi-Fi signal if your doorbell is far from the router.
- Contact Ring Support if issues persist—they offer remote diagnostics and guided troubleshooting.
How to Change Internet on Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve moved to a new house, upgraded your internet plan, or your router just got replaced—and now your Ring Doorbell won’t connect. Don’t worry! Changing the internet (Wi-Fi) network on your Ring Doorbell is easier than you might think. Whether you have a Ring Video Doorbell, Ring Doorbell Pro, Ring Doorbell Elite, or any other model, the process is similar.
In this guide, we’ll walk you through how to change internet on Ring Doorbell in a few simple steps. You’ll learn how to disconnect from your old Wi-Fi network, connect to a new one, troubleshoot common issues, and make sure your smart doorbell stays secure and functional. No technical degree required—just follow along, and you’ll be back to seeing who’s at your door in no time.
Why You Might Need to Change Your Ring Doorbell’s Internet Connection
Before we dive into the steps, let’s talk about when and why you’d need to change the Wi-Fi network on your Ring Doorbell. Understanding the reasons can help you avoid future issues and know when it’s time to take action.
- Moving to a new home: If you’ve relocated, your old Wi-Fi network is no longer available. You’ll need to connect your Ring Doorbell to your new home’s internet.
- Router replacement or upgrade: Upgrading to a new router or modem often means a new network name (SSID) or password. Your Ring Doorbell won’t automatically reconnect.
- Network changes: Your internet provider might have changed your network settings, or you may have switched from a 2.4 GHz to a 5 GHz network (or vice versa).
- Poor signal strength: If your doorbell is far from the router, you might want to switch to a stronger network or use a Wi-Fi extender.
- Security concerns: If you suspect your Wi-Fi has been compromised, changing the network and reconnecting your devices is a smart move.
No matter the reason, the process remains the same. Let’s get started.
What You’ll Need Before You Begin
Before changing the internet on your Ring Doorbell, make sure you have the following:
- Your Ring Doorbell installed and powered on (either hardwired or with a charged battery).
- The Ring app installed on your smartphone or tablet (iOS or Android). Make sure it’s updated to the latest version.
- Your new Wi-Fi network name (SSID) and password. Double-check for typos—this is a common mistake.
- A stable internet connection on your phone so the app can communicate with Ring’s servers.
- Access to your doorbell—you may need to press the setup button on the device itself.
Having these ready will make the process smooth and frustration-free.
Step 1: Open the Ring App and Locate Your Device
The first step in changing your Ring Doorbell’s internet connection is to open the Ring app on your phone.
Launch the Ring App
Find the Ring app icon on your phone and tap to open it. If you’re not already logged in, enter your email and password to access your account.
Visual guide about How to Change Internet on Ring Doorbell
Image source: images.honestjohn.co.uk
Go to the Device Dashboard
Once logged in, you’ll see the main dashboard showing all your Ring devices. Look for your doorbell—it should appear as a tile with a live preview or a snapshot.
Select Your Doorbell
Tap on the doorbell tile to open its settings. This will take you to the device control screen where you can view live video, check battery level, and access settings.
Navigate to Device Settings
In the top-right corner, tap the gear icon (⚙️) to open the device settings menu. This is where you’ll find options to manage Wi-Fi, motion zones, alerts, and more.
Step 2: Remove the Current Wi-Fi Network
To connect to a new network, you first need to disconnect from the current one. This tells your Ring Doorbell to forget the old Wi-Fi and prepare for a new setup.
Find the Wi-Fi Settings
In the device settings menu, scroll down until you see the “Wi-Fi Network” or “Network” option. Tap on it.
Select “Remove Network”
You’ll see the name of your current Wi-Fi network. Below it, there should be an option like “Remove Network” or “Forget Network.” Tap it.
Confirm the Action
A pop-up will ask if you’re sure you want to remove the network. Tap “Remove” or “Yes” to confirm. This doesn’t delete your device—it just disconnects it from Wi-Fi.
Wait for the Device to Go Offline
After removing the network, your doorbell will go offline. You’ll see a message in the app saying the device is disconnected. This is normal and expected.
Step 3: Put Your Ring Doorbell into Setup Mode
Now that your doorbell is disconnected, it’s time to put it into setup mode so it can search for and connect to your new Wi-Fi network.
Locate the Setup Button
On most Ring Doorbells, there’s a small button on the back or side of the device. This is the setup button. You’ll need to press it to activate setup mode.
- Ring Video Doorbell (1st–4th Gen): The button is on the back, near the bottom. You may need a paperclip or SIM tool to press it.
- Ring Doorbell Pro: The button is on the right side. Press and hold it.
- Ring Doorbell Elite: The button is on the back. Use a tool to press it.
Press and Hold the Setup Button
Press and hold the setup button for about 5–10 seconds. You’ll know it’s working when the light on the front of the doorbell starts flashing white or blue.
Wait for the Light to Flash
The flashing light means your doorbell is in setup mode and ready to connect to a new network. It will stay in this mode for about 5 minutes, so act quickly.
Step 4: Reconnect to the New Wi-Fi Network
With your doorbell in setup mode, it’s time to connect it to your new internet network using the Ring app.
Return to the Ring App
Go back to the Ring app. Since your doorbell is now in setup mode, the app should detect it and prompt you to reconnect.
Tap “Set Up a Device”
If the app doesn’t automatically detect the doorbell, go to the main menu (three lines in the top-left) and tap “Set Up a Device.” Then select “Doorbells.”
Follow the On-Screen Instructions
The app will guide you through the setup process. It will ask you to confirm the device type and location. Make sure everything matches your doorbell.
Select Your New Wi-Fi Network
The app will scan for available networks. Look for your new Wi-Fi network (SSID) in the list and tap on it.
Enter the Wi-Fi Password
Type in the password for your new network. Be careful—passwords are case-sensitive. Double-check for typos, especially with numbers and special characters.
Wait for the Connection
After entering the password, the app will send the network details to your doorbell. The light on the doorbell will flash while it connects. This can take 30 seconds to a few minutes.
Confirm Successful Connection
Once connected, the light will turn solid green or white, and the app will show your doorbell as online. You should now see a live preview in the app.
Step 5: Test Your Ring Doorbell
After changing the internet, it’s important to test your doorbell to make sure everything is working correctly.
Check Live View
Tap the live view button in the app. You should see a clear video feed from your doorbell. If the image is blurry or delayed, your Wi-Fi signal might be weak.
Test Two-Way Audio
Tap the microphone icon and speak. You should hear your voice through the doorbell’s speaker. Ask someone outside to listen and respond.
Trigger a Motion Alert
Walk in front of the doorbell to trigger motion detection. You should receive a notification on your phone within a few seconds.
Check Recording Playback
Go to the event history in the app and play a recent recording. Make sure the video and audio are clear and synchronized.
Verify Night Vision and IR
If it’s dark outside, check that night vision is working. The image should be in black and white with good visibility.
If everything works, congratulations—you’ve successfully changed the internet on your Ring Doorbell!
Troubleshooting Common Issues
Sometimes, things don’t go as planned. Here are some common problems and how to fix them.
“Doorbell Won’t Connect to Wi-Fi”
This is the most common issue. Try these fixes:
- Check your Wi-Fi band: Ring Doorbells only work on 2.4 GHz networks. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, split them into separate networks (e.g., “HomeWiFi_2.4” and “HomeWiFi_5”).
- Move closer to the router: If your doorbell is far from the router, the signal may be too weak. Try moving your phone and doorbell closer during setup.
- Restart your router: Turn off your router for 30 seconds, then turn it back on. This can resolve temporary network glitches.
- Reset the doorbell: If all else fails, perform a factory reset. Press and hold the setup button for 20 seconds until the light flashes red. Then repeat the setup process.
“App Says Device is Offline”
If your doorbell shows as offline after setup:
- Check power: Make sure the doorbell is receiving power. If it’s battery-powered, charge it fully.
- Re-enter setup mode: Press the setup button again and reconnect through the app.
- Update the app: Make sure your Ring app is up to date. Outdated apps can cause connection issues.
“Weak Signal or Poor Video Quality”
If the video is choppy or the connection drops:
- Use a Wi-Fi extender: Place a Wi-Fi extender between your router and doorbell to boost the signal.
- Install a Ring Chime Pro: This device acts as a Wi-Fi extender specifically for Ring devices. It plugs into a wall outlet and extends your network to the doorbell.
- Reposition the router: Move your router to a central location, away from walls and metal objects.
“Forgot Wi-Fi Password”
If you don’t remember your new Wi-Fi password:
- Check your router: Log in to your router’s admin page (usually 192.168.1.1) to view the password.
- Ask your internet provider: They may have set a default password you can retrieve.
- Reset the router: As a last resort, reset your router to factory settings and set a new password.
Tips for a Smooth Wi-Fi Switch
To make future network changes easier, keep these tips in mind:
- Use a consistent network name: If you upgrade your router, try to keep the same SSID and password so your Ring Doorbell reconnects automatically.
- Label your networks: If you have multiple Wi-Fi networks (e.g., guest network), label them clearly to avoid confusion.
- Keep your app updated: Ring frequently releases app updates with bug fixes and new features.
- Test after major changes: After changing your internet plan or router, test your Ring devices to ensure they’re still connected.
- Use strong passwords: Choose a secure Wi-Fi password to protect your network and devices from unauthorized access.
When to Contact Ring Support
Most issues can be resolved with the steps above. But if you’re still having trouble, don’t hesitate to reach out to Ring Support.
You can contact them through:
- The Ring app (go to Menu > Help & Support)
- Phone: 1-800-656-1918 (U.S.)
- Live chat on ring.com
They can remotely check your device’s connection status, run diagnostics, and guide you through advanced troubleshooting.
Conclusion
Changing the internet on your Ring Doorbell doesn’t have to be stressful. With the right steps, you can switch Wi-Fi networks quickly and get back to monitoring your front door with confidence. Whether you’ve moved, upgraded your router, or just need to reconnect, this guide has you covered.
Remember: always use the Ring app, put your doorbell in setup mode, and double-check your Wi-Fi details. Test your device afterward to ensure everything works. And if you run into trouble, troubleshooting tips and Ring Support are just a tap away.
By following this guide, you’ll keep your Ring Doorbell secure, connected, and ready to protect your home—no matter which network you’re on.